top of page

Privacy Policy

Urban Jungle NC, LLC (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.  This Privacy Poilicy describes how we collect, use, and share information when you visit or make a purchase from our website, www.urbanjunglenc.com (“Site”), or interact with us through connected platforms such as Palmstreet, email, or social media.

1. Information We Collect

We collect the following types of information to process orders, improve services, and maintain security:

  • Personal Information: Name, billing/shipping address, email, and phone number.

  • Payment Information: Processed securely by third-party payment processors: we do not store full credit card data.

  • Order Details: Purchase history, shipping preferences, and communication records.

  • Technical Information: Browser type, IP address, device type, and cookies for site functionality and analytics.

​

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payment, shipping, and customer support.

  • Communicate updates, offers, and promotions (only if you’ve opted in).

  • Improve our website, product offerings, and customer experience.

  • Comply with applicable laws, taxes, and record keeping requirements.

​

3. Sharing Information

We only share information as necessary to complete transactions or operate our business:

  • Service Providers: Trusted partners such as payment processors, shipping carriers, and website hosting services.

  • Legal Requirements: If required by law or to protect our rights and safety.

  • Third-Party Links: Out site may contain links to external websites (e.g. Palmstreet).  We are not responsible for their privacy practices - please review their policies separately.

We do not sell or rent your personal information to third parties.

​

4. Cookies & Analytics

We use cookies and similar tracking technologies to enhance your browsing experience, track website performance, and understand visitor behavior.  You can disable cookies through your browser settings, though some features of the Site may not function properly without them.

​

5. Data Retention & Security

We retain order information for tax, legal, and business purposes.  Personal data is stored securely with encryption and access controls.  While we take strong precautions, no online system is 100% secure; by using our Site, you acknowledge and accept this inherent risk.

​

6. Your Rights

Depending on your location, you may have the right to request access, correction, or deletion of your personal data.  To make a request, contact us at info@urbanjunglenc.com

​

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational and legal changes.  The latest version will always be posted on this page with the “Last Updated” date noted above.

​

8.Contact Us

If you have any questions about this Privacy Policy or you data, please reach out to us as info@urbanjunglenc.com.

bottom of page